If you want to drive customer service pro Tim Huckabee truly bananas, ask a person browsing your store, “How much do you want to spend?” The longtime advisor to thousands of retail flower shops took to the Society of American Florists’ website earlier today to share exactly why that question — and others like it — are so problematic for floral professionals who want to increase sales and make a better profit. (And, hey! Isn’t that everyone?)
During the free, 30-minute webinar, which included 10 minutes of Q&A time, Huckabee guided SAF members through a mystery call to a real local flower shop, and then dissected the call, outlining what went right and where the salesperson missed valuable opportunities. Disappointed to have missed the session? No worries! As an SAF member, you have access to this session and all past webinar sessions, including our recent 3-part series on HR issues. Check out SAF’s library of instructional, entertaining webinars today.
