Mary Westbrook, Author at safnow.org - Page 145 of 157

Sales Lingo to Ban: ‘Need Any Help?’

When it comes to serving in-store customers, here are three words to banish from your sales team’s vocabulary: “Need any help?” The well-intentioned query is a dud, according to Bob Phibbs, of the retaildoc.com, for many reasons — it’s overused, easy to bat away (“No...

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