Dealing with angry, disappointed customers is an unfortunate reality of retail. And if your employees are always running to you to put out these fires, they’re siphoning your attention from other business matters, such as forecasting, buying and marketing. In...
Last year, 88 million people patronized a small business during the Thanksgiving weekend, according to a report by the National Federation of Independent Business and American Express. And this year, holiday shopping is expected to rise by 4 percent, according to the...
Before the holiday chaos descends in full force, give yourself the gift of education by attending SAF’s 1-Day Profit Blast, Saturday, November 14, in Des Moines. A quartet of industry professionals, renowned for their expertise and presentation skills, will...
Anyone who’s ever tried blogging knows it’s a challenging art. Between coming up with compelling content, finding your voice, tracking down high-quality images, and combing through your words for any grammatical errors, you invest a lot of time and...
The longer customers linger, the more they’ll spend. That insight, outlined in the 1999 book, “Why We Buy: The Science of Shopping,” has motivated some retailers to revamp their stores with features such as couches and coffee tables, beauty stations...
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