Mary Westbrook, Author at safnow.org - Page 142 of 157

 

 

 

 

Practice ‘Small Talk’ for Bigger Sales

Practice ‘Small Talk’ for Bigger Sales

When a call comes in for a sympathy arrangement in the middle of a busy, busy day, does your staff take the time to express sincere sorrow for the customer’s loss? Or, when a customer orders a design for a milestone anniversary, does your team say, “congratulations”...
Tips on Pricing — from a Pro

Tips on Pricing — from a Pro

Here’s a scenario you may find yourself in lately: A price-sensitive customer asks about a standard Mother’s Day design. Does your sales team member offer an arrangement that is $49.99 or $49? If you want the sale, you’re better off saying $49, according to Mark...

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