A group of U.S. flower growers and enthusiasts hopes to put forward a different kind of patriotic message on July 4: American-grown flowers and foliage for all. Slowflowers.com, an online resource of “local, seasonal and sustainable flowers,” recently announced it...
When a call comes in for a sympathy arrangement in the middle of a busy, busy day, does your staff take the time to express sincere sorrow for the customer’s loss? Or, when a customer orders a design for a milestone anniversary, does your team say, “congratulations”...
Here’s a scenario you may find yourself in lately: A price-sensitive customer asks about a standard Mother’s Day design. Does your sales team member offer an arrangement that is $49.99 or $49? If you want the sale, you’re better off saying $49, according to Mark...
Beyonce’s “Lemonade” isn’t the only video making waves and getting standing ovations from critics this week. A new Mother’s Day online ad from Teleflora is also generating rave reviews for its realistic depiction of motherhood and its inclusive casting. The “One Tough...
When Clara Gonzales shared her experiences as a working mom during the Society of American Florists’ 2015 convention, she had no idea the presentation could lead to a star turn in a major national ad for Mother’s Day. But, as Gonzales discussed the challenges, and the...
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