The pursuit of delighting customers might be simpler than you think. According to a Harvard Business Review survey, customers rarely patronize a company specifically because of its over-the-top service. Rather, they pick — and stick with — businesses that make...
It’s time again to deck the halls. Tempting though it may be to simply hang a wreath or some lights and be done with it, you’ll draw more customers and score more sales if you create thoughtful vignettes, said Gregory Nato, director of visual merchandising...
Jack Van Namen (seated, center) was recently honored with a Lifetime Achievement Award in a ceremonial luncheon held at the Kennicott/Vans facility at Alsip, Illinois, in honor of his retirement. A number of friends and co-workers fondly expressed their memories of...
A longtime retail flower shop is at the forefront of a new effort to encourage more Americans to save for retirement. Thanks to a connection forged by the Society of American Florists (SAF), Norton’s Flowers & Gifts, in Ypsilanti and Ann Arbor, Michigan, is...
A “minor fix” to the Affordable Care Act that could result in thousands of dollars of savings for some U.S. small businesses is also giving some people hope that additional changes to the law could become a reality. The Protecting Affordable Coverage for Employees...
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